Last updated: 10th July 2025

EquiCare App Pty Ltd (ACN 666 861 614) (“EquiCare”, “we”, “us”, or “our”) provides access to our website (www.equicare.com.au) and our mobile application EquiCare. Together, these are referred to as our Services.

While we are not currently bound by the Privacy Act 1988 (Cth), we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information, and how you can access or update it.

We may update this policy from time to time. The most recent version will always be published on our website. You may browse our website without providing personal information, but some features of our Services may be limited without it.

We collect personal information when you create an account, use the EquiCare app, submit a form or register through our website, contact us by email, phone, or social media, are referred to us by a third party, or provide information voluntarily as part of using our Services.

The types of information we may collect include your name, email address, phone number, date of birth, location, login details, and usage data related to your account. We also collect equine-related data including horse name, breed, colour, gender, date of birth, pedigree, health records, appointment history, and contact details for your equine professionals. We treat all equine information with the same level of care as personal information.

We use this information to provide access to the app, deliver and personalise our Services, track appointments and horse management activities, respond to questions or feedback, share updates or new features, and develop improvements to the platform. Occasionally, we may send you marketing communications which you can opt out of at any time.

We may share your information with trusted service providers who help us run the app and website, such as hosting, analytics, or technical partners. We may also share information when required by law, in emergencies where health and safety are at risk, or if the business is sold or restructured.

Some of our technology partners may store or process data overseas. While we take steps to safeguard your information, we may not always control where their servers are located.

We are not responsible for the privacy practices of third-party websites or platforms linked from our website or social media accounts. Please refer to their policies directly.

We may use analytics tools to track website usage. These tools collect data in aggregate and do not personally identify you. If third-party advertising is introduced in the future, those advertisers may use cookies under their own policies.

We take reasonable steps to secure your personal information, but no digital platform can guarantee 100% security. If you believe your information has been misused or accessed without authorisation, please contact us immediately.

If ownership of EquiCare changes through a merger, acquisition, or restructure, your data may be transferred to the new business as part of that process.

If you would like to access or update your information, have a question, or want to make a privacy complaint, please contact us by email at info@equicare.com.au. We will do our best to respond promptly and resolve any concerns.

For more information about your privacy rights, you can visit the Office of the Australian Information Commissioner at www.oaic.gov.au.